Terms & Conditions

Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Petsome website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

Petsome operates in accordance with the Australian Consumer Law (ACL) and other applicable laws. Nothing in these Terms is intended to exclude, restrict, or modify rights you have under applicable law.

1. Definitions

“Petsome”, “we”, “us”, “our” refers to Petsome. “Customer”, “you”, “your” refers to any person accessing or purchasing from our website. “Products” means goods offered for sale on www.petsome.com.au (“Website”).

2. Eligibility & Capacity

You must be at least 18 years old and capable of entering into a legally binding contract to use this Website.

3. Website Use & Restrictions

You agree to use the Website only for lawful, personal, non-commercial purposes. You must not:

  • Copy, reproduce, distribute, or create derivative works from the Website content without permission
  • Disrupt, interfere with, or attempt to hack the Website, software, or security systems
  • Use automated tools (bots, scrapers) to extract content without consent

Unauthorized use may result in civil or criminal liability.

4. Accuracy of Information

You warrant that any information you provide (account registration, orders, returns) is true, accurate, and complete. We may suspend or refuse access if this is not met.

5. Product Information & Availability

We make reasonable efforts to ensure product descriptions, images, pricing, and availability are accurate; however, errors may occur. We reserve the right to correct errors and cancel orders.

6. Pricing & Payments

All prices are in Australian Dollars (AUD) and include GST where applicable. Payment must be made in full at checkout through our selected payment providers.

7. Order Acceptance & Cancellation

Acceptance of an order occurs when the product is dispatched. We may cancel or refuse orders for fraud, stock unavailability, or other reasonable reasons.

8. Shipping & Delivery

Delivery times are estimates only and may vary due to carrier delays, customs, weather, or incorrect delivery details provided by you.

9. Returns & Refunds

Returns are subject to our Return Policy. This does not limit your rights under the ACL for faulty, misdescribed, or unsafe products.

10. Australian Consumer Law

Your products come with non-excludable guarantees under the ACL. For major failures you are entitled to a refund or replacement and compensation for reasonably foreseeable loss.

11. Promotions, Discounts & Gift Cards

Promotional offers are subject to specific terms and may be withdrawn at any time. Gift cards are non-refundable except where required by law.

12. Membership & Account Security

When creating an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

13. Intellectual Property

All Website content including text, graphics, logos, and software is owned by or licensed to Petsome. You agree not to reproduce or use this content without written consent.

14. User-Generated Content

By submitting reviews or content, you grant a royalty-free licence to Petsome to display, distribute, and use that content for business purposes.

15. Limitation of Liability

To the extent permitted by law, Petsome is not liable for indirect or consequential loss arising from your use of the Website or Products.

16. Indemnity

You agree to indemnify Petsome against any loss arising from your breach of these Terms.

17. Third-Party Links

This Website may link to third-party sites. Petsome is not responsible for their content or practices.

18. Privacy

Your personal information is handled in accordance with our Privacy Policy.

19. Force Majeure

Petsome is not liable for delays or failures due to events beyond our control.

20. Governing Law & Jurisdiction

These Terms are governed by the laws of South Australia, Australia. You submit to the exclusive jurisdiction of Australian courts.

21. Severability

If any part of these Terms is held invalid, the rest remain enforceable. Changes to these Terms may be made at our discretion and your continued use constitutes acceptance.

22. Contact Us

Email: support@petsome.com.au
Website: www.petsome.com.au

 

Page reviewed 21/01/2026